Account Specialist (Customer Service Representative)
Ashton, IL Ashton, IL Full-time Full-time $19 - $22 an hour $19 - $22 an hour Come join a refreshing unique customer service team at Crest Foods! We pride ourselves not only on our professionalism, but our ability to build strong business relationships.
Our wide reaching customer base represents industry leading grocery chains as well as emerging brands.
Our international coverage includes Canada, Costa Rica, England, France, United Kingdom, Haiti and Mexico.
We are looking for an upbeat person to be the face/voice of Crest Foods for a portion of our customer base.
Our account specialists need to be good at multitasking as they manage all customer relations.
Primary Job
Responsibilities:
Receive and enter orders on time and accurately Keep the customer updated on any changes to their order or their account Track orders from placement until delivery Oversee customers order patterns to prevent rush orders Onboard new customers Listen to customer's needs, understand, and take quick action Process customer invoices daily; AS400, EDI and SAP Create formal letters in Word and distribute to the Customer and Sales Department Create and validate Customer sales reports in Excel Core Competencies:
Customer Service or Administrative Experience 1-3 years (preferred) GED equivalent (required) - Associates (preferred) Strong proficiency in Excel and other Microsoft programs Excellent problem solving/math skills Strong interpersonal communication skills Must be very detail oriented The ability to work well with minimal supervision and in a team atmosphere The ability to lift 30-50 lb packages that we ship from our facility Job Type:
Full-time Pay:
$19.
00 - $22.
00 per hour
Benefits:
401(k) Health insurance Paid time off Schedule:
Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our wide reaching customer base represents industry leading grocery chains as well as emerging brands.
Our international coverage includes Canada, Costa Rica, England, France, United Kingdom, Haiti and Mexico.
We are looking for an upbeat person to be the face/voice of Crest Foods for a portion of our customer base.
Our account specialists need to be good at multitasking as they manage all customer relations.
Primary Job
Responsibilities:
Receive and enter orders on time and accurately Keep the customer updated on any changes to their order or their account Track orders from placement until delivery Oversee customers order patterns to prevent rush orders Onboard new customers Listen to customer's needs, understand, and take quick action Process customer invoices daily; AS400, EDI and SAP Create formal letters in Word and distribute to the Customer and Sales Department Create and validate Customer sales reports in Excel Core Competencies:
Customer Service or Administrative Experience 1-3 years (preferred) GED equivalent (required) - Associates (preferred) Strong proficiency in Excel and other Microsoft programs Excellent problem solving/math skills Strong interpersonal communication skills Must be very detail oriented The ability to work well with minimal supervision and in a team atmosphere The ability to lift 30-50 lb packages that we ship from our facility Job Type:
Full-time Pay:
$19.
00 - $22.
00 per hour
Benefits:
401(k) Health insurance Paid time off Schedule:
Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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